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Applicable to website visitors and registered users

MyGiftClues Ltd. provides a web-based platform for users to discover, post and share items or clues for all the gifts they’d love to receive or buy for others.  To keep our site working as it should and making it great for everyone, your use of our site means that you accept and agree to abide by this policy (our Acceptable use policy), which supplements our Website terms of use, our Privacy policy and our Cookie policy and if you are a registered user, our Registered users policy.

This Acceptable Use Policy sets out the terms between you and us under which you may access our website www.mygiftclues.com (our site).  It applies to all users of, and visitors to, our site and has been designed to protect the dignity and privacy of others as well as you and therefore you must comply with this.

Our site is operated by MyGiftClues Ltd. (We / Us / Our).  We are registered in England and Wales under company number 08403276 and have our registered office at Towngate House, 2-8 Parkstone Road, Poole, Dorset, UK, BH15 2PW.  Our trading address is MyGiftClues Ltd, PO Box 7833, POOLE, BH14 4EZ.

1. Prohibited uses of our site

You may use our site only for lawful purposes and for the purpose for which it is intended.

You may not use our site:-

  • in any way that breaches any applicable local, national or international law or regulation; or
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
  • for the purpose of harming, exploiting or attempting to harm or exploit minors in any way (including, without limitation, exposing them to inappropriate content, requesting personally identifiable details or otherwise); or
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below; or
  • to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to interfere with, or attempt to interfere with, the access of any user, host or network, knowingly transmit any data, send or upload any material that contains malware including without limitation, viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar code designed to adversely affect the operation of any computer software or hardware; or
  • to attempt to access or search any posted or other content or material on our site, download, upload or otherwise gather and/or access and re-use content by data-mining, scraping, crawling, or using any robot, other automatic device, script, technology or processes that send automated queries to our site, or from using any other similar engine, software, agent, device, tool or mechanism to gather or extract data, material or other information from our site, without our express written consent; or
  • to display, mirror or frame all or any individual element, layout or design of any page within our site, or the MyGiftClues Ltd. name, trademark, logo or other proprietary information, without our express written consent.

You also agree not to engage in any of the following prohibited activities:-

  • reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Website terms of use ; or
  • access or use without authority, interfere or tamper with, damage or disrupt:-
    • any part of our site including non-public areas; or
    • any equipment or network on which our site is stored; or
    • any computer systems or software used in the provision of our site; or
    • any equipment, network, software or technical delivery systems owned or used by any third party providers on our site; or
  • attempt to probe, scan, or test the vulnerability of any system or network or breach any security or authentication measures on our site; or
  • avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including other users) to protect the security or content of our site; or
  • use any meta tags or other hidden text or metadata using a MyGiftClues Ltd. trademark, logo, URL, or product name without our express written consent; or
  • use any MyGiftClues Ltd. or user information to forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use services provided by our website to send altered, deceptive or false source-identifying information; or
  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the services of our site; or
  • request, collect or store any personally identifiable information from other users of the website without their express permission including, but not limited to, username, password or any other account authentication information; or
  • encourage, promote or enable any other individual to do any of the activities prohibited in this Acceptable Use Policy.

2. Content standards

These content standards apply to any and all material which you contribute to our site (posted content), and to any interactive services associated with it.  You must comply with the spirit of the following standards as well as the letter.  The standards apply to each or any part of posted content as well as to its whole.

 DO make sure posted content: DON’T post content which:
  is accurate (where it states facts)   contains any material which is defamatory of any person
  is genuinely held (where it states opinions)   contains any material which is obscene, offensive, hateful or inflammatory
  complies with applicable law in the UK and in any country from which it is posted.   is threatening, abusive or invasive of another’s personal privacy or publicity rights, causes annoyance, inconvenience or needless anxiety, is libellous, threatening, profane or otherwise objectionable
  is relevant and applicable to you as a registered user   promotes violence or may create a risk of other intentional harm, loss or damage to any person or property
  is within the spirit of the intended purpose of our site   promotes offence, abuse or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
      infringes any copyright, Intellectual Property rights, privacy rights, publicity rights, database rights, trade mark or other personal or proprietary rights of any other person or entity
      is likely to deceive any person or entity or is fraudulent, false, misleading or deceptive in any way
      is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
      promotes or encourages the promotion of any illegal activity or contains any information or content that is illegal
      promotes or encourages the promotion of sexually explicit material
      is likely to harass, humiliate upset, embarrass, alarm or annoy any other person (publicly or otherwise)
      is used to impersonate any person, or to misrepresent your identity or affiliation with any person or entity
      gives the impression that it emanates from us, if this is not the case
      advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement, disclosure of another party’s trade secrets or insider information or computer misuse

3. Respecting personal information of other people

In using this site, you may see or have access to personal information about others and you should respect this.  You should remember to treat people as you would expect to be treated yourself and this includes (without limitation) the following:-

  DO   DON'T
  get consent to both the disclosure and the processing of any posted personal information in accordance with the terms of our Privacy policy   pass on e-mails, page links, references or any other information containing any posted content without the relevant user’s consent or permission.  It is up to the user who posted the content to share and invite others to view their posted content as they choose

4. What happens if you breach this Acceptable Use Policy

We will decide, in our discretion, whether there has been a breach of this Acceptable Use Policy (or any of the documents or policies referred to in this Acceptable Use Policy) by you through your use of our site whether as a visitor to the site or a registered user.  When a breach of these terms of use or our other policies has occurred, we may terminate or suspend the license granted to use our site and take such action as we deem appropriate resulting in our taking all or any of the following actions:-

Suspension and termination

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • immediate, temporary or permanent removal of any posted content or material uploaded by you to our site;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Editing/ removing your content

We reserve the right to edit or remove any material content or links submitted to our site, or stored on servers, or hosted or published on our site.  Notwithstanding our rights in this regard, we do not promise to monitor the submission of such content or the publication of such content, material or links.

What we do with your content

Following termination or suspension of your account certain aspects of your posted content may be retained for a reasonable time period by MyGiftClues Ltd. for back-up, archival and audit reasons or for other business related analytical purposes.  Any of your posted content that was public at the time of account termination or suspension will no longer be publically available via the functionality of our site.  However, any posted content previously shared may remain publically available even after you or we have deleted posted content from your account and we accept no responsibility or liability for such shared content still being publically available.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy or our terms or other policies.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

5. Changes to this acceptable use policy

We may revise this acceptable use policy at any time by amending this page.  You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.  Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

6. Our Trademark Policy

The trademark rights of others is important to MyGiftClues Ltd.  Any posted content that, in our discretion, is deemed to mislead others or violates another's trademark may be temporarily or permanently removed.  Any registered user accounts found to be related to any such misleading posted content may be reviewed and updated or permanently suspended in accordance with this Acceptable use policy.

If you are aware that someone may be using your trademark on our site in any way that infringes you legal rights you can let us know by contacting us at support@mygiftclues.com.  Your report will be reviewed and action taken as deemed appropriate by MyGiftClues Ltd., including but not limited to, temporary or permanent removal of the trademark from our site.

7. Our Responsible disclosure policy

We take the safety and security of our site in general and of Registered Users very seriously.

Responsible and constructive feedback is highly valued by MyGiftClues Ltd.  This helps us make our site safer, more secure and great for everyone to use.

If you find a problem with security or think someone is misusing our site in any way then please let us know.  You should do this by sending us an e-mail with a report of the issue you have discovered to: support@mygiftclues.com.

When you send us a report please:

  • send as much detail as possible of the issue you have found so that we can investigate it accurately and quickly;
  • send us enough detail so that we can reproduce the issue if it is security related;
  • don’t delete any details or data related to the problem until we say it’s ok to do so;
  • don’t ask for any kind of compensation or reward for your report.  If we discover during our investigations that your report has been of high value in fixing something then we may contact you to offer something to say thank you for your time and help (this will be at the sole discretion of MyGiftClues Ltd.).

When we’ve received your report we’ll let you know:

  • that we’ve received your report;
  • if we decide the issue needs fixing1, how long we think this will take (but we don’t guarantee it will be fixed in any quoted timescale);
  • when the problem has been fixed;
  • any other action you (or we) may need to take.

Your help can help us keep MyGiftClues.com safe and great to use for everyone – Thank you!


1 MyGiftClues Ltd. does not warrant or guarantee that it will address or fix all reported issues.  However we will endeavour to address and fix all issues that in our opinion are deemed as being of importance in relation to the security or safety of Registered Users, the use of the site in general and any factors that may pose a threat or risk to our business or commercial interests.

If we don’t fix something that you feel adversely affects your use of our site then you should stop using our site.  If this is the case you can permanently close your account by using the “CLOSE ACCOUNT” function in your Profile page.